Nodus Technologies, a leading provider of e-commerce payment solutions and business process automation software, announced a partnership with CRM Vertex, a top provider of web portal solutions for Microsoft Dynamics CRM. The companies will work together to integrate their products, providing complete self-service software options to customers.
Known for superior integration and flexibility of solutions, Nodus enables businesses to integrate electronic payment processing, e-commerce, online bill pay, point-of-sale, CRM and web-based sales order entry with multiple banks, processors and back office environments. By combining the e-commerce and electronic payment expertise with a full-featured customer self-service portal, Nodus and CRM Vertex are able to offer a complete customer engagement platform. "Drawing on Nodus' leading cloud-based platform, this new partnership will help companies achieve even higher levels of customer service and satisfaction," said Nodus CEO, Donte Kim, "and build strength in critical business areas."
The CRM Vertex Customer Portal allows companies utilizing Microsoft Dynamics CRM the ability to create a customer facing portal on their web site, with information flowing directly to and from their Microsoft Dynamics CRM database. Key features include Case Management, which allows customers to enter, update, and close support incidents via the web; Discussion Groups, where customers can post questions and engage other customers; and Finance Management, which gives clients access to their open and historical invoices through a self-service portal.
"By adding this new layer of capability to existing Microsoft Dynamics CRM platforms, companies will be able to fine-tune their customer service offerings," said Matt Bitzegaio, from CRM Vertex. "We expect this new solution to help firms improve business decisions across myriad industries, while also improving existing enterprise data streams and capabilities."
About CRM Vertex: CRM Vertex is a leading provider of web portal technology for Microsoft Dynamics CRM. Microsoft Dynamics CRM is extended with a customizable portal that is optimized for desktop, tablet, and mobile devices. CRM Vertex utilizes a feature rich design to provide immediate value and a unique portal experience. CRM Vertex allows you to engage customers by providing self-service functionality, connecting to features such as event registration, finance, social discussion groups, help desk, and document management. For more information visit http://www.peakengagement.com.
About Nodus Technologies: Nodus Technologies is a leading provider of electronic payment, e-commerce, and retail business process automation software for small and mid-size companies. Nodus leverages Service Oriented Architecture and web services technologies to provide cost effective, comprehensive e-commerce and electronic payment solutions for Microsoft Dynamics. Our solutions are designed to optimize business cash flow, streamline accounts receivable, enhance the customer experience and simplify PCI Compliance.
Our product suite has a proven track record and leads the market in reliability and ease of use with Microsoft Dynamics. Find out more about the Nodus product suite at http://www.nodus.com/.