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Welcome to Self-Help Troubleshooting
. Search for resolutions here:
Below are the most common issues:
Troubleshooting with ePay Advantage
How to host Nodus Encryption passcodes (for Nodus Encryption versions 2.14 and later)
Error "You don't have security privileges to open this window. Contact your system administrator for assistance." when looking up credit cards or attempting to process credit cards in Great Plains
How to process a Return in Great Plains using Nodus CCA (Sales Order Processing AND Receivables Transaction Entry)
When trying to delete a batch in Nodus CCA, users get the warning as shown: 'There are batch transactions entered from the Cash Receipt Entry screen. Please go to Cash Receipt Entry screen or Receivables Batches screen to delete the transactions.'
Upon logging into GP, users receive the following error '[Microsoft][ODBC SQL Server Driver][SQL Server] EXECUTE permission denied on object ‘zDP_MSO_Registration_CCEF_1’, database ‘DYNAMICS’, schema ‘dbo’. Give public permissions to zDP_MSO_Registration_CCEF_1 in Dynamics Database'
While trying to process a return or credit, the user receives error 'Failed merchant rule check' with result code 117
When opening the eTransaction Entry window or trying to view any encrypted credit card, the following error is shown: [Microsoft][SQL Native Client][SQL Server]A .NET Framework error occured during execution of user-defined routine or aggregate 'xp_NodusDecrypt': System.IO.FileLoadException: Could not load file or assemble 'Nodus.Encryption, Version=18.104.22.168….
How to process a Book (Pre-Authorization) and Ship (Delayed Capture) transactions in GP using Credit Card Advantage
User Authentication failed error message when processing transactions in CCA
Invalid Vendor ID error is returned from the Paypal PayflowPro gateway even though the password and other login information in the Credit Card Advantage Setup is correct
For further assistance,
submit a Support Request
or call us at (909) 482-4701
Nodus Technologies, Inc.
2099 S. State College Blvd, Suite 250
Anaheim, CA 92806 -
Monday to Friday
7:00 AM - 5:00 PM (PST)