TOPIC LIST
GENERAL INFORMATION
INSTALL and TROUBLESHOOTING
SETUP
TRANSACTIONS
Is Credit Card Advantage Citrix compatible?
Yes, Credit Card Advantage is Citrix compatible.
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What does a temporary product reg key allow me to do and what do I need to obtain a temporary key?
A temporary product reg key allows the customer to do everything that a normal product reg key allows. That means that with this key, you can process test transactions and live transactions. To obtain a temporary product key we need to have a purchase order from the client.
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What are the real benefits of Credit Card Advantage?
While Credit Card Advantage is packed with features and functionality that make accepting and managing ePayments, the real benefits are the time and money companies save by using it.
Quick setup and easy maintenance save hours of aggravation, while seamless integration with credit card processing from front-end applications, including CRM and web, as well as the accounting solution, eliminates the need to enter information twice, slashing order processing time in half.
With the book and ship capabilities, collection problems are eliminated. The ability to pre-authorize and reserve funds using the "book transaction" feature gives companies the assurance that payments will be approved when the order is ready to ship.
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Can I process credit cards from a web page or other proprietary system?
YES! Transact Advantage was designed to meet just this need. This developer tool enables companies to quickly and easily process payments within any website or business application and automates the transfer of data to the accounting system. Companies that use Transact Advantage in this capacity will not be able to integrate with Microsoft ® Business Solutions - Great Plains without Credit Card Advantage.
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Can I use Transact Advantage without Credit Card Advantage?
Yes. However, integration with Microsoft® Business Solutions-Great Plains requires both Credit Card Advantage and Transact Advantage.
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Is support included with the purchase of Credit Card Advantage or Transact Advantage?
Companies purchasing Credit Card Advantage or Transact Advantage from an Authorized Reseller receive two free Tech Support incidents for Setup and Installation. (Note: We ask that partners reference the end user when calling in for support.)
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Where can I download software from Nodus Technologies?
Simply visit the Downloads section of our website and fill in the information required on the form.
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What is meant by "book and ship"?
"Book" refers to the act of preauthorizing a card to ensure that the monies are available when the order is fulfilled. Once the order is fulfilled, it is transferred to an invoice. "Ship" refers to the transaction that actually charges the credit card. This can be done in real time or batch mode processing. Credit Card Advantage automatically renews expired books. This is a money saving feature because it eliminates the additional fee that processors normally charge for transactions that transfer expired books.
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How fast does the speed of Credit Card Advantage compare with CCP-ICVerify?
Processing 650 transactions with Credit Card Processing-ICVerify took four hours. Processing those same 650 transactions with Credit Card Advantage takes as little as twenty minutes.
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Can I maintain my credit card history from Credit Card Processing ICVerify?
Yes. Our migration service allows users to maintain credit card history, sales transaction history, and settlement history.
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How much will migration cost me?
The cost to migrate to Credit Card Advantage and maintain credit card history, sales transaction history, and settlement history is $995.
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Is there a test system to demo the product?
Yes. Resellers and prospective users that have The World Online company can download our software for use with The World Online. If you have your own test company, you can obtain a complementary temporary product registration key by contacting our sales department.
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If my bank is not on the list of processors, can I still use Credit Card Advantage?
A simple inquiry as to which processor the bank is using will answer that question. (Note: The processors used by most major banks can be found on our list.)
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I am interested in purchasing eOrder Advantage or eCommerce Advantage. How can I download it, I cannot find it on your website?
eOrder Advantage and eCommerce Advantage are available for purchase. When you purchase the software our support engineers will help you install it. We will also do a test on the system to make sure that the software is working correctly.
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Where do I install Credit Card Advantage?
Credit Card Advantage should be installed in the launch directory. To do this, simply change the destination "C:\Gps" to your launch directory for Great Plains.
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How do I install Credit Card Advantage on workstations?
You will need to install the program on each individual workstation, then send a list of the Site IDs for those systems to register your product to support@nodustech.com. You will receive the Registration Key (reg key) after submitting that data. (Note: You will only need to run Tables Setup and Conversion on the database.)
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I installed Credit Card Advantage and I am getting error messages saying something regarding the Tables. What should I do?
The problem might be that Tables/Setup and Conversion has not been run yet. To run this make sure everyone is out of Great Plains. Log in as "sa." Then, if you have a CCA Registration link in the shortcuts bar, delete it. Go to Add->Other Windows. Then Pick Credit Card Advantage->3rd Party->CCA Registration. Then close the Other Windows screen. Click on CCA Registration in the shortcuts frame. This will bring up Credit Card Advantage Registration window. Make sure everyone is out of Great Plains and run Tables/Setup and Conversion.
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Where is the Site ID located?
The Site ID is in the Software Registration window. There are two ways to open this window:
- Option 1
- Click Start Button
- Pick All Programs
- Pick Nodus Technologies
- Select your Connector
- Option 2
- Open My Computer
- Locate the Nodus Folder (Default location: C:\Nodus)
- Open the Nodus Folder
- Open the TransactAdvantage Folder
- Drag the regsvr32 Application and drop it on the Register Application
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I installed Credit Card Advantage and cannot process transactions?
First look in the shortcuts window of Great Plains. If you have a CC Advantage Registration button, right click on it and delete it. From there, go to Add in the shortcuts menu. Pick Other Windows from the Add drop down menu. This should bring up the Add Window Shortcut window. Expand Credit Card Advantage, expand 3rd Party, and click on CC Advantage Registration. Then click Add, and done. Go back to the Shortcuts window. Left click on CC Advantage Registration. This should bring up the CC Advantage Registration window. Click the Table Setup and Conversion button. If you are still unable to process transactions after this, contact the Nodus support team.
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What kinds of Registration Keys need to be filled in?
There are two types of reg keys:
(1) Product Registration Keys: This key allows you to use Credit Card Advantage.
(2) Software Registration Keys: This key allows you to keep processing transactions.
We allow 1000 transactions before you must enter this key in.
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I entered the connector reg key that I got from Nodus support and it did not unlock my connector.
Registration Keys (reg keys) must be entered using capital letters.
If that still did not work then close the Software Registration window. Open it from the start menu. Try entering it in. If it still does not work then:
- Go to Control Panel
- Click Add and Remove Programs
- Remove Nodus Credit Card Advantage
- Restart the computer
- Delete the Nodus Folder
- Delete the Verisign or opt folder or both
- Delete the verisign.exe (if you have it)
- Reinstall CCA
- Try entering in the keys into the connector
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I typed my temporary product reg key into the Credit Card Advantage registration window, and it said the key is invalid?
Since this is a temporary product reg key you will also need to enter in the date. To do this open the Credit Card Advantage Registration window. Then on the main menu bar click on Options. This will drop a Menu down. Choose Key Expiration Date. In this window enter in the expiration key. Then proceed entering in your product reg key.
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How can I install a test system?
First, install Credit Card Advantage according to the instructions in the user guide. If you are using Verisign then in the CCA Setup window type "test-payflow.verising.com." If you are using Paymentech then you will type "epayhipvar.paymentech.net" for the Name or IP for the Processing Server. Then you would go to The World Online and process transactions. If you need more help look in the Users Guide, on page twelve.
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I installed Credit Card Advantage and am getting a communication failure. What should I do?
Check your environment variables. Right click My Computer and select properties. Then find the environment variables under the Advanced Tab. The paths that you might need to add are:
- C:\verisign\payflopro\win32\bin
- C:\verisign\payflopro\win32\lib
- C:\verisign\payflopro\win32\certs
Variable name: PFPRO_CERT_PATH
- C:\verisign\payflowpro\win32\certs
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Are there any limitations to the type of name I can use for my Setup ID?
You can use any name you want that does NOT include a slash "/".
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What do I put in Authentication fields?
Depending upon your connector, you will have three or four fields. With Paymentech you will have three fields: BIN, Merhant ID, and Terminal ID. You can obtain this information from the group that originally established your Paymetech account. With Verisign you will have four fields: User ID, Password, Partner ID, and Vendor ID. You can obtain this information from the group that originally established your Verisign account. (Note: The User ID and Vendor ID will be the same.)
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I changed information in the setup window do I need to do anything?
You will need to shut down Great Plains and restart it again for the changes to take affect.
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How does the Transaction Setup checkboxes affect my transactions?
Fail On Address: If the address is not correct the transaction will be voided.
Fail On ZIP: If the ZIP is not correct the transaction will be voided.
Auto Renew Expired Book: Will Automatically renew an expired book transaction when certain Credit Card Entry windows are opened.
Recurring Billing: For users who wish to use Encore Recurring Billing product to create transactions.
Auto Freight and Auto Misc: Automatically adds the Freight and Miscellaneous amount to a book transaction in Sales Payment Entry.
Allow Multiple Booking (MB) and Allow Partial Shipping (PS) work differently when they are checked.
Checked MB only: Only the book amount will be shipped.
Checked PS only: User can ship any amount equal to or less than the booked amount
Checked MB and PS: Only the booked amount will be shipped
Neither MB nor PS checked: User can ship any amount equal to or less than the booked amount.
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What time should I use for the Auto Settlement Time?
You should make this the same time that your processor settles.
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What happens if I delete a Setup ID?
Deleting a Setup ID will cause all the transactions associated with that Setup ID to be corrupted. When this happens you will continually see an error message.
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I entered a transaction in Cash Receipt and the information went into the Sales Transaction Entry (SOP), why did this happen, what can I do to fix it and how can I avoid problems like this?
The reason that this happened might be that you had the SOP window open when you processed the Cash Receipts. To remedy this issue, you will need to void the transaction that was just created and recharge the customer. To avoid the problem from happening again, have only the one transaction window open.
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How do I void a settled Transaction?
You cannot void a settled transaction because money has actually been transferred. To undo a sale you would need to enter in a credit. To undo a credit you would need to enter in a sale.
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How do I void a posted Transaction?
You would go to Posted Transactions, and click on payments. Then void the payment, not the document. This will issue a void for the transaction.
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How do I void a transaction from SOP or Invoice Entry?
From the document go to the Payment Entry screen, and select the payment. Then click remove. This should void the transaction. A window will appear that reads: "There is a verified credit card transaction associated with this line item. If you continue you will need to issue a VOID or CREDIT for that transaction." Click OK. Then delete the line item. A window titled "Results" should appear.
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I used a "force" and it did not show up on the Verisign or Paymentech side. Why did this happen?
If you processed the force with the Dyn/eEnt Only check box checked, then it will NOT show up on the Verisign or Paymentech side because it will not go through to the bank (this is considered a local force and will not charge the customer). If you have already done this then go to the Verisign or Paymentech page, perform manual transaction, and select Voice Authorization.
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I processed a book transaction; instead of shipping the actual document amount it shipped the book amount. Why is this happening?
This is because of how the Setup ID was filled in.
If neither Allow Multiple Book nor Allow Partial Ship are checked then the document amount or an amount less than the document amount can be shipped.
If both Allow Multiple Book and Allow Partial Ship are checked then only the book amount will be shipped.
If only Allow Multiple Book is checked then for each book only that amount will be shipped.
If only Allow Partial shipping is checked then the document amount or an amount less than the document amount can be shipped.
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I created a transaction and it automatically settled. What is going on?
Have you run the End of Day Procedure? If not this might be the problem, we recommend that you run this procedure consistantly at the beginning or end of everyday. In the current release the you can set a time outside of Great Plains, and the procedure will automatically run. All the you need to do is have one machine with Great Plains open.
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I entered a book transaction and voided it in Credit Card Advantage; however the book transaction was not voided off the customers card?
This problem is due to the gateway. In the Credit Card Advantage software the book will show up voided. The gateway will get this request to void the transaction. However the gateway will not void the book, but rather let the book expire after a set period of time. There are two options to void the actual book transaction, after voiding the book in Credit Card Advantage.
- Contact the customer and get the name and phone number of the card issuing bank.
- Contact the issuing bank and give them the Authorization code and card number to void the authorization.
- This option will not always work, because the bank may not release the funds.
- Ship the booked transaction.
- Issue a void for the shipped transaction.
- Contact the customer and tell them they will see a purchase and return on their statement.
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We are using a custom SOP window, can we still use Credit Card Advantage?
Many of our clients are using custom sop windows and have not found problems with it. To test if this will work, download our software and run it under test company.
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What is the difference between a void and a credit?
A void will not charge the customers card for a transaction that has already been processed but not settled.
A credit (return) will transfer money from your account to the customers.
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How do I go about doing a Credit Transaction?
You can do a credit transaction in Receivables Transaction Entry, Invoice Entry, or Sales Payment Entry window. You will choose the document type as a Return, fill in the form, bringing up the eTransaction Entry window will have selected a transaction type of Credit.
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