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Frequently Asked Questions - Credit Card Advantage

The following frequently asked questions identify specific concerns you might have while installing or using Credit Card Advantage. Explore the links below to learn more.










TOPIC LIST

GENERAL INFORMATION
INSTALL and TROUBLESHOOTING
SETUP
TRANSACTIONS



GENERAL INFORMATION

Is Credit Card Advantage Citrix compatible?

What does a temporary product reg key allow me to do and what do I need to obtain a temporary key?

What are the real benefits of Credit Card Advantage?

Is support included with the purchase of Credit Card Advantage?

Where can I download software from Nodus Technologies?

What is meant by "book and ship"?

Can I maintain my credit card history from Credit Card Processing ICVerify?

Is there a test system to demo the product?

If my bank is not on the list of processors, can I still use Credit Card Advantage?

Where can I find a copy of the CCA User’s Guide?

Does the version we have support eChecks? Is there any documentation on the functionality?





INSTALL and TROUBLESHOOTING

Where do I install Credit Card Advantage?

How do I install Credit Card Advantage on workstations?

I installed Credit Card Advantage and I'm getting error messages regarding the Tables. What should I do?

What kinds of Registration Keys need to be filled in?

I typed my temporary product reg key into the Credit Card Advantage registration window, and it said the key is invalid?

How can I install a test system?

I installed Credit Card Advantage and am getting a communication failure. What should I do?

I can’t process credit cards after upgrading CCA.

I’m seeing a “Get_change…” error with other GP companies

Receiving an “e8, e5 Encryption error”

GP crashes when processing credit cards

“User Authentication Failed” message generated when processing a credit card

Communication Failure

Cannot view CC#

Freight is not added to book transactions automatically.

"Unhandled Database Exception. A save operation on table RM_Customer_MSTR (45)."

End of Day procedure not running

Batch declined with Result Code 12 from PayPal PayFlow Pro (formerly Verisign)

Failed merchant rule check with result code 117 when doing refund on PayPal PayFlow Pro (formerly Verisign)

PayPal PayFlow Pro (formerly Verisign) - result code 23 - Invalid account number

Received a "Failed Merchant Rule Check" error when processing card transactions

All transactions are declined with result code12 for the PayPal PayFlow Pro (formerly Verisign) gateway
Cannot process credit cards after power outage

Communication Failure : Time out error... and E8 Encryption Service not available

Receiving an error when trying to open Receivables Batches, indicating that a get/change first operation on Table 'MSO_Engine_SETP' failed when attempting to access SQL data. Also, the number of results columns doesn't match table definition.

Receiving an encryption error message when trying to add a new card in CC Setup

Receiving an authentication error when processing or saving a CC

Receiving an ‘Invalid registration key’ error

Error message "Security error ; Security header is not valid" when process trx





SETUP

Are there any limitations to the type of name I can use for my Setup ID?

What do I put in Authentication fields?

I changed information in the setup window do I need to do anything?

How does the Transaction Setup checkboxes affect my transactions?

What time should I use for the Auto Settlement Time?

What happens if I delete a Setup ID?

Can I run a multiple booking/partial shipping function?

Does a user have full access to CCA unless you specifically restrict their access?

How do I set up CCA to print out receipts on individual pages when processing a batch?

If the “Enter” key is pushed while the cursor is in a passcode textbox, will this action generate a new key?

Which ports can be opened and for what purpose?





TRANSACTIONS

I entered a transaction in Cash Receipt and the information went into the Sales Transaction Entry, Why did this happen, what can I do to fix it and how can I avoid problems like this?

How do I void a settled Transaction?

How do I void a posted Transaction?

How do I void a transaction from SOP or Invoice Entry?

I used a "force" and it did not show up on PayPal PayFlow Pro (formerly Verisign) or Paymentech. Why did this happen?

I processed a book transaction; instead of shipping the actual document amount it shipped the book amount. Why is this happening?

I created a transaction and it automatically settled. What is going on?

I entered a book transaction and voided it in Credit Card Advantage; however the book transaction was not voided off the customers card?

We are using a custom SOP window, can we still use Credit Card Advantage?

What is the difference between a void and a credit?

How do I go about doing a Credit Transaction?

How to reopen and print transaction report (MSO_Confirmation) again?

How to do a Credit

How to do a Void






Is Credit Card Advantage Citrix compatible?

Yes, Credit Card Advantage is Citrix compatible.

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What does a temporary product reg key allow me to do and what do I need to obtain a temporary key?

A temporary product reg key allows the customer to do everything that a normal product reg key allows. That means that with this key, you can process test transactions and live transactions. To obtain a temporary product key we need to have a purchase order from the client.

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What are the real benefits of Credit Card Advantage?

While Credit Card Advantage is packed with features and functionality that make accepting and managing ePayments, the real benefits are the time and money companies save by using it.

Quick setup and easy maintenance save hours of aggravation, while seamless integration with credit card processing from front-end applications, including CRM and web, as well as the accounting solution, eliminates the need to enter information twice, slashing order processing time in half.

With the book and ship capabilities, collection problems are eliminated. The ability to pre-authorize and reserve funds using the "book transaction" feature gives companies the assurance that payments will be approved when the order is ready to ship.

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Is support included with the purchase of Credit Card Advantage?

Companies purchasing Credit Card Advantage from an Authorized Reseller receive two free Tech Support incidents for Setup and Installation. (Note: We ask that partners reference the end user when calling in for support.)

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Where can I download software from Nodus Technologies?

Simply visit the Downloads section of our website and fill in the information required on the form.

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What is meant by "book and ship"?

"Book" refers to the act of pre-authorizing a card to ensure that the monies are available when the order is fulfilled. Once the order is fulfilled, it is transferred to an invoice. "Ship" refers to the transaction that actually charges the credit card. This can be done in real time or batch mode processing. Credit Card Advantage automatically renews expired books. This is a money saving feature because it eliminates the additional fee that processors normally charge for transactions that transfer expired books.

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Can I maintain my credit card history from Credit Card Processing ICVerify?

Yes. Our migration service allows users to maintain credit card history, sales transaction history, and settlement history.

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Is there a test system to demo the product?

Yes. Resellers and prospective users that have The World Online company can download our software for use with The World Online. If you have your own test company, you can obtain a complementary temporary product registration key. To obtain a temporary product registration key, we need to have a purchase order from the client. Please contact our sales department for assistance.

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If my bank is not on the list of processors, can I still use Credit Card Advantage?

A simple inquiry as to which processor the bank is using will answer that question. (Note: The processors used by most major banks can be found on our list.)

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Where can I find a copy of the CCA User’s Guide?

The CCA User’s Guide can be found in the Dynamics GP folder > CCA folder.

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Does the version we have support eChecks? Is there any documentation on the functionality?

CCA does support eChecks. There is a section in the CCA User’s Guide that discusses setting up auto batch with eChecks. Otherwise, the functionality is similar to how a credit card is used.

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Where do I install Credit Card Advantage?

Credit Card Advantage should be installed in the launch directory. To do this, simply change the destination "C:\Gps" to your launch directory for Great Plains.

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How do I install Credit Card Advantage on workstations?

You will need to install the program on each individual workstation that has Dynamics GP installed using Nodus Credit Card Advantage installation file. (Note: You will only need to run Tables Setup and Conversion on the database.)

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I installed Credit Card Advantage and I'm getting error messages regarding the Tables. What should I do?

The problem might be that Tables/Setup and Conversion has not been run yet. To run this make sure everyone is out of Great Plains. Log in as "sa." Then, if you have a CCA Registration link in the shortcuts bar, delete it. Go to Add->Other Windows. Then Pick Credit Card Advantage->3rd Party->CCA Registration. Then close the Other Windows screen. Click on CCA Registration in the shortcuts frame. This will bring up Credit Card Advantage Registration window. Make sure everyone is out of Great Plains and run Tables/Setup and Conversion.

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What kinds of Registration Keys need to be filled in?

There are two types of reg keys:

  1. Product Registration Keys: This key allows you to use Credit Card Advantage.
  2. Software Registration Keys (in older version): This key allows you to keep processing transactions.

We allow 1000 transactions before you must enter this key in for older version. This has been removed for later version of Credit Card Advantage.

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I typed my temporary product reg key into the Credit Card Advantage registration window, and it said the key is invalid?

Since this is a temporary product reg key you will also need to enter in the date. To do this open the Credit Card Advantage Registration window. Then on the main menu bar click on Options. This will drop a Menu down. Choose Key Expiration Date. In this window enter in the expiration key. Then proceed entering in your product reg key.

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I can’t process credit cards after upgrading CCA.

Synchronize the database from the Setup ID:

  1. Navigate to Transactions > Credit Card Advantage > Setup
  2. Next to the Setup ID field, click the Lookup button. This will open the Setup ID window
  3. Click on Synchronize to synchronize your local settings with the Company database on the SQL Server.


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I’m seeing a “Get_change…” error with other GP companies.

Run Table Setup and Conversion Setup for the company receiving the error.

  1. Log all users out of Dynamics GP
  2. Log in Dynamics GP as the ‘sa’ user login
  3. Navigate to Microsoft Dynamics GP > Tools > Setup > System > Credit Card Advantage > Registration
  4. Click the Table Setup and Conversion button


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Receiving an “e8, e5 Encryption error”

Verify that the DSS key is hosted and/or all DSS services are started

  1. Log onto the Key Server and navigate to Start > All Programs > Nodus Technologies > Nodus Encryption > Select Nodus Key Server Monitor > Nodus Key Server Monitor window opens.
  2. When the Nodus Key Server Monitor opens, make sure the server state displays ‘Running’ and key status should indicate ‘Hosted’
  3. If the server state displays ‘Stopped’, click on the triangle icon to start the key service.
  4. If the key status states ‘Not Hosted’, click on the button ‘Host Key’, then enter the two passcodes and click the OK button.
To see other topics related to Encryption, please click here.


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“User Authentication Failed” message generated when processing a credit card.

Check the Setup ID to verify that all payment gateway merchant information is correct and make sure you can log into the gateway manager portal using the same credentials.

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Communication Failure

Check the main Nodus application folder located in C:\Program Files\Common Files\Nodus for security permissions.

  1. To access these permissions, right click the main folder and click Properties.
  2. Click the Security tab and mark the Full Control checkbox
  3. Also enable access to all child folders so that any sub-folder will inherit the permissions. From the Security tab, click the Advanced button
  4. Mark the checkbox for Replace permission entries on all child objects with entries shown here that apply to child objects

Update Framework if your version is older than 1.16

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Cannot view CC#

For users, enable the permission to view credit card numbers by going into security settings on the Credit Card Audit page at Tools > Setup > Company > Nodus Credit Card Encryption > Credit Card Audit. Then select Permissions > Permissions window. Here you can select which users can use CCE to view credit card information.

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Freight is not added to book transactions automatically.

Verify that the 'Add Freight To Document' checkbox in the Transaction Setup window is marked.

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"Unhandled Database Exception. A save operation on table RM_Customer_MSTR (45)."

Verify that the KEK is hosted:

  1. Log onto the KEK server and navigate to Start > All Programs > Nodus Technologies > Nodus Encryption the Key Encryption Key Monitor opens.
  2. When the KEK Monitor opens, the status should indicate ‘Hosted’
  3. If not hosted, input the two passcodes and click the Host key
To see other topics related to Encryption, please click here.


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End of Day procedure not running

Verify that End of Day is not locked and the SQL Job agent is running for the Setup ID.

  • Open the CCA Support Utility in GP and disable the End of Day locked procedure by unmarking the checkbox.
  • If already unmarked, open the SQL Server Management Studio. At the bottom of the interface, verify that the End of Day SQL job exists and is set to a Start condition.


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Batch declined with Result Code 12 (PayPal PayFlow Pro -- formerly Verisign).

This general response is received from the payment gateway when the customer’s credit card is invalid, or there is insufficient funds on the customer's credit card.

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Failed merchant rule check with result code 117 when doing refund (PayPal PayFlow Pro -- formerly Verisign)

Check to make sure your PayPal Payflow Pro gateway account setting allows non-referenced credit.

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PayPal PayFlow Pro (formerly Verisign) - result code 23 - Invalid account number.

Verify that the correct credit card number was used and re-enter information if necessary, then submit again.

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Received a "Failed Merchant Rule Check" error when processing card transactions.

This type of error may be resolved in the PayPal PayFlow Pro (formerly Verisign) Manager under Administrator > Transaction Settings.

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All transactions are declined with result code12 for the PayPal PayFlow Pro (formerly Verisign) gateway

Check for the following conditions:

  • Verify that the "processor" setting in CCA Setup ID window is correct
  • Navigate to the PayPal PayFlow Pro (formerly Verisign) Manager website and verify that the merchant number is correct


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Cannot process credit cards after power outage.

Start the Key service and Host key

  1. Log onto the KEK server and navigate to Start > All Programs > Nodus Technologies > Nodus Encryption > Key Encryption Key Monitor opens.
  2. If not hosted, input the two passcodes and click the Host key.
  3. Verify that the service is now running and the status reads as Hosted.
To see other topics related to Encryption, please click here.


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Communication Failure : Time out error... and E8 Encryption Service not available

Communication Failure: Timeout Error

Ping the test server URL. If successful, process the transaction again to see if the communications failure was temporary.

If the ping indicates a communication issue, verify that the test gateway URL in your firewall is correct.

E8 Encryption Service not available

Verify that the key is hosted:

  1. Log onto the KEK server and navigate to Start > All Programs > Nodus Technologies > Nodus Encryption > Key Encryption Key Monitor opens.
  2. If not hosted, input the two passcodes and click the Host key.
  3. Verify that the service is now running and the status reads as Hosted.

NOTE: If the error message is repeated, there may be a database issue. Contact Nodus Customer Care for assistance.

To see other topics related to Encryption, please click here.

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Receiving an error when trying to open Receivables Batches, indicating that a get/change first operation on Table 'MSO_Engine_SETP' failed when attempting to access SQL data. Also, the number of results columns doesn't match table definition.

Synchronize the database from the Setup ID :

  1. Navigate to Transactions > Credit Card Advantage > Setup
  2. Next to the Setup ID field, click the Lookup button. This will open the Setup ID window

Click on Synchronize to synchronize your local settings with the Company database on the SQL Server.

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Receiving an authentication error when processing or saving a CC.

Verify that the keys are entered in KEK server monitor.

  1. Log onto the KEK server and navigate to Start > All Programs > Nodus Technologies > Nodus Encryption > Key Encryption Key Monitor opens.
  2. If the keys are not entered, input the two passcodes and click the Host key.
  3. Verify that the key service is now running and the status reads as Hosted.
To see other topics related to Encryption, please click here.


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Receiving an ‘Invalid registration key’ error.

Possible resolutions:

  • Verify that the Registration key is valid by navigating to Tools > Setup > System > CCA > Registration
  • If previously provided temporary registration keys, the expiration date might still be in the CCA Registration Window. Make sure the expiration date shows as 000000.
    • Navigate to Tools > Setup > System > CCA > Registration > CC Advantage Registration > Options > Change Expiration Date > 000000
  • Verify that the site registration name is accurate. Click Help > About Microsoft Great Plains and site registration name is listed on this page. Then, contact Nodus Technologies to compare site names to complete the verification.


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Error message "Security error ; Security header is not valid" when process trx.

Make sure the password entered in the Setup ID is correct.

  1. Navigate to CCA > Setup > Setup ID
  2. Choose the Setup ID used for the failed transaction
  3. Verify that the password entered in the Password field is correct


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Are there any limitations to the type of name I can use for my Setup ID?

You can use any name you want that does NOT include a slash "/".

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What do I put in Authentication fields?

Depending upon your connector, you will have three or four fields. With Paymentech you will have three fields: BIN, Merchant ID, and Terminal ID. You can obtain this information from the group that originally established your Paymetech account. With PayPal PayFlow Pro (formerly Verisign) you will have four fields: User ID, Password, Partner ID, and Vendor ID. You can obtain this information from the group that originally established your PayPal PayFlow Pro account. (Note: The User ID and Vendor ID will be the same.)

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I changed information in the setup window do I need to do anything?

You will need to shut down Great Plains and restart it again for the changes to take affect.

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How does the Transaction Setup checkboxes affect my transactions?

Fail On Address: If the address is not correct the transaction will be voided.

Fail On ZIP: If the ZIP is not correct the transaction will be voided.

Auto Renew Expired Book: Will Automatically renew an expired book transaction when certain Credit Card Entry windows are opened.

Recurring Billing: For users who wish to use Encore Recurring Billing product to create transactions.

Auto Freight and Auto Misc: Automatically adds the Freight and Miscellaneous amount to a book transaction in Sales Payment Entry.

Allow Multiple Booking (MB) and Allow Partial Shipping (PS) work differently when they are checked.

Checked MB only: Only the book amount will be shipped.

Checked PS only: User can ship any amount equal to or less than the booked amount

Checked MB and PS: Only the booked amount will be shipped

Neither MB nor PS checked: User can ship any amount equal to or less than the booked amount.

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What time should I use for the Auto Settlement Time?

You should make this the same time that your payment gateway settles.

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What happens if I delete a Setup ID?

Deleting a Setup ID will cause all the transactions associated with that Setup ID to be corrupted. When this happens you will continually see an error message.

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Can I run a multiple booking/partial shipping function?

Yes, by performing the following steps:

  1. After opening GP, navigate to Transactions > Credit Card Advantage > Setup.
  2. Select the appropriate setup ID and then click the blue arrow on the top right for additional options.
  3. Select Transaction Setup. There you will find multiple booking and partial shipping options.

NOTE: Multiple booking and partial shipping are not available in CCA Lite. Do NOT enable both of these functions at the same time -- these features conflict with each other.

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Does a user have full access to CCA unless you specifically restrict their access?

Yes. Access to CCA can be restricted in two areas:

Functionality
Keeps users from using functionality such as Booking.

  1. Navigate to Transactions > CCA > Setup > from the CCA Setup window, click the CCA Setup menu option > User Security Default Setup
  2. Enter the User ID of the user
  3. Uncheck the functionality area to be restricted

GP Security Settings
Access to CCA configuration settings can be setup from Great Plains. Navigate to MS Dynamics GP > Tools > Setup > System > Security Tasks.

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How do I set up CCA to print out receipts on individual pages when processing a batch?

There are currently no options available to adjust how receipts are printed. Please contact Nodus Technologies if a custom solution is needed.

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If the “Enter” key is pushed while the cursor is in a passcode textbox, will this action generate a new key?

No. A new passcode will not be generated. The current passcode remains in effect.

To see other topics related to Encryption, please click here.

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Which ports can be opened and for what purpose?

Ports 8003-8005 and port 443 can be opened for:

  • E-mail notifications
  • To enable the gateway server URL to communicate with the server

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I entered a transaction in Cash Receipt and the information went into the Sales Transaction Entry (SOP), why did this happen, what can I do to fix it and how can I avoid problems like this?

The reason that this happened might be that you had the SOP window open when you processed the Cash Receipts. To remedy this issue, you will need to void the transaction that was just created and recharge the customer. To avoid the problem from happening again, have only the one transaction window open.

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How do I void a settled Transaction?

You cannot void a settled transaction because money has actually been transferred. To undo a sale you would need to process a credit transaction through a Return document.

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How do I void a posted Transaction?

You would go to Posted Transactions, and click on payments. Then void the payment, not the document. This will issue a void for the transaction.

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How do I void a transaction from SOP or Invoice Entry?

From the document go to the Payment Entry screen, and select the payment. Then click remove. This should void the transaction. A window will appear that reads: "There is a verified credit card transaction associated with this line item. If you continue you will need to issue a VOID or CREDIT for that transaction." Click OK. Then delete the line item. A window titled "Results" should appear.

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I used a "force" and it did not show up on the PayPal PayFlow Pro (formerly Verisign) or Paymentech side. Why did this happen?

If you processed the force with the Dyn/eEnt Only check box checked, then it will NOT show up on the PayPal PayFlow Pro (formerly Verisign) or Paymentech side because it will not go through to the bank (this is considered a local force and will not charge the customer). If you have already done this then go to the PayPal PayFlow Pro or Paymentech page, perform manual transaction, and select Voice Authorization.

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I processed a book transaction; instead of shipping the actual document amount it shipped the book amount. Why is this happening?

This is because of how the Setup ID was filled in.

If neither Allow Multiple Book nor Allow Partial Ship are checked then the document amount or an amount less than the document amount can be shipped.

If both Allow Multiple Book and Allow Partial Ship are checked then only the book amount will be shipped.

If only Allow Multiple Book is checked then for each book only that amount will be shipped.

If only Allow Partial shipping is checked then the document amount or an amount less than the document amount can be shipped.

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I entered a book transaction and voided it in Credit Card Advantage; however the book transaction was not voided off the customers card?

This problem is due to the gateway. In the Credit Card Advantage software the book will show up voided. The gateway will get this request to void the transaction. However the gateway will not void the book, but rather let the book expire after a set period of time. There are two options to void the actual book transaction, after voiding the book in Credit Card Advantage.

Option 1

  1. Contact the customer and get the name and phone number of the card issuing bank.
  2. Contact the issuing bank and give them the Authorization code and card number to void the authorization.
  3. This option will not always work, because the bank may not release the funds.
Option 2
  1. Ship the booked transaction.
  2. Issue a void for the shipped transaction.
  3. Contact the customer and tell them they will see a purchase and return on their statement.

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We are using a custom SOP window, can we still use Credit Card Advantage?

Many of our clients are using custom sop windows and have not found problems with it. To test if this will work, download our software and run it under test company.

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What is the difference between a void and a credit?

A void will not charge the customers card for a transaction that has already been processed but not settled.

A credit (return) will transfer money from your account to the customers.

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How do I go about doing a Credit Transaction?

You can do a credit transaction in Receivables Transaction Entry, Invoice Entry, or Sales Payment Entry window. You will choose the document type as a Return, fill in the form, bringing up the eTransaction Entry window will have selected a transaction type of Credit.

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How to reopen and print transaction report (MSO_Confirmation) again.

  1. Navigate to Transactions > CCA > Customer Inquiry
  2. Enter the Customer ID for that transaction
  3. Highlight the document number and double click
  4. When eTransaction window pops up, click the printer icon on the top right-hand side
  5. A Report confirm window opens. Print options are available

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How to do a Credit

See the CCA User’s Guide for instructions on issuing a credit in the General eTransaction > Transaction Types > Credit section.

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How to do a Void

See CCA User’s Guide to issue a void in the General eTransaction Information > Transaction Types > Void section

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For more information - Contact Nodus or call us directly at: (909) 482-4701.
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