TOPIC LIST
Error message: “Cannot install DSS”
Verify that .Net 2.0 of later is installed.
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Cannot connect the Encryption database.
Verify that Microsoft Open Database Connectivity (ODBC) is working. ODBC uses the same connection used by the Encryption database.
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Cannot start the rotator service.
Verify that the SQL user has been granted the proper permissions. The user must have admin/ownership rights and have permissions set that would enable the user to create tables.
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Do I need to manually "host key" (i.e., generate encryption key) every time I restart the key server?
Yes, this must be done whenever the key server is re-started.. To manually host a key:
- Open Start > Programs > Nodus Technologies > Nodus Encryption > Nodus.Encryption.KeyServer.ServiceMonitor to open the Nodus Key Server Monitor
- The Nodus Key Server Monitor opens. The Key Status should display "Service Not Available"
- Start the Key Monitor by clicking the blue arrow icon
- Press the New Key button
- In the pass codes window, enter a pair of pass codes (each will need to be entered twice for verification).
- Click the OK button
- The Key Server is now running. This can be verified by checking the server status messages on the Key Monitor interface - "NodusKeyServer: Running" and the "Key Status: Hosted"
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How do I reset my passcodes?
Go to All Programs > Nodus Technologies > Nodus Encryption > Nodus Key Server Monitor. Click on Change Passcodes in this window. You will be asked to enter original passcodes and then you can manually reset your passcodes.
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Error message appears: "E1,3,4,5,7,8 encryption service unavailable, please check key service and try again"
Verify that the DSS key is hosted and/or all DSS window services started. Re-start the windows key service and re-enter two passcodes.
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Which ports can be opened and for what purpose?
Ports 8003-8005 and port 443 can be opened for:
- E-mail notifications
- To enable the gateway server URL to communicate with the server
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Is there any way to bypass having to enter the keys after rebooting?
There is no procedure to skip re-entering the passcodes. The encrypted key is hosted on RAM and will be wiped out every time the server is rebooted. This is mandated to be in compliance with PA-DSS.
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For more information - Contact Nodus or call us directly at: (909) 482-4701.
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