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Frequently Asked Questions - ePay Advantage

The following questions identify and explain specific features and functionality of ePay Advantage.
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TOPIC LIST

I cannot locate my ePay Payment/RB Invoice/RB Order in GP.

Site does not use “Https” during the Credit-Card Processing portion of the website.

I can’t see some of my latest Invoices/Payments or recent Activities. (Records need to be posted before they can be viewed in ePay)

Recurring Billing Contracts/AutoPay Payments did not get created as scheduled.

I could not locate the new Customer or SalesPerson (CSR) from the Admin Site.

Emails aren’t sending out.

Unable to create or add to a wallet.





I cannot locate my ePay Payment/RB Invoice/RB Order in GP.

Check the Document/Payment Queue from the ePay Admin Site and make sure the documents were successfully submitted to GP. Re-submit if needed.

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Site does not use “Https” during the Credit-Card Processing portion of the website.

Verify that a valid SSL Certificate has been purchased for the domain address, and make sure it’s enabled and has been applied to your ePay website in the IIS Manager.

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I can’t see some of my latest Invoices/Payments or recent Activities. (Records need to be posted before they can be viewed in ePay)

>Start > All Programs > Nodus Technologies > Nodus Synchronizer. When the Synchronizer window opens, check the status box in the top menu to verify that the synchronizer is running. Then, check to make sure the item in question is not filtered out from the Synchronizer:

  1. Navigate to Start > All Programs > Nodus Technologies > Nodus Synchronizer
  2. Click on the Store Setup button
  3. The Store Setup window will display the customer’s store(s).
  4. Select a store.
  5. Click the Synchronizers button.
  6. A list of classes opens – choose the class where the record would be located.
  7. Click the Filtering Options button.
  8. A list of filters opens. Check this list for the missing record.

Re-Synch the records if needed.

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Recurring Billing Contracts/AutoPay Payments did not get created as scheduled.

Make sure Nodus Scheduler is running:

  1. Navigate to Start > Programs > Nodus Technologies > Scheduler > Nodus Scheduler Monitor
  2. When the monitor screen window opens, verify that the scheduler Status is ‘running’
  3. Close the window
Check the Document/Payment Queue from Admin Site and verify that the documents were successfully submitted to GP. Re-submit if needed.

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I could not locate the new Customer or SalesPerson (CSR) from the Admin Site.

Verify that the Nodus Synchronizer is running by navigating to Start > All Programs > Nodus Technologies > Nodus Synchronizer. When the Synchronizer window opens, check the status box in the top menu to verify that the synchronizer is running.

Then, check to make sure the Customer/SalesPerson in question is not filtered out from the Synchronizer. To perform this verification:

  1. Navigate to Start > All Programs > Nodus Technologies > Nodus Synchronizer.
  2. Click on the Store Setup button.
  3. The Store Setup window will display the customer’s store(s).
  4. Select a store.
  5. Click the Synchronizers button.
  6. A list of classes opens – choose the class where the record would be located.
  7. Click the Filtering Options button.
  8. A list of filters opens. Check this list for the missing record.
Re-Synch the records if needed.

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Emails aren’t sending out.

Check the ePay admin site to make sure the Email SMTP Settings are still valid. Both sender and recipient should be valid and populated. The e-mail template should also be properly set from the admin Site and the ‘From’ field is populated with an email address. Check the activity log and relay configuration from your SMTP Server to ensure that no current setting could prevent relaying e-mail using ePay. Use the Test email field to send a test email.

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Unable to create or add to a wallet

Verify that the DSS key is hosted:

  1. Log onto the KEK server and navigate to Start > All Programs > Nodus Technologies > Nodus Encryption > the Key Encryption Key Monitor opens.
  2. When the Key Monitor opens, the status should indicate ‘Hosted’
  3. If not hosted, input the two passcodes and click the Host key
  4. Check the Windows Services Console to verify that all applicable services have started

To see other topics related to Encryption, please click here.

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For more information - Contact Nodus or call us directly at: (909) 482-4701.
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