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Frequently Asked Questions - eStore Solution Stack

The following questions identify and explain specific features and functionality of eStore Solution Stack.
Explore the links below to learn more.










TOPIC LIST

What does eStore Solution Stack come packaged with?

What Great Plains documents are supported by eStore Solution Stack?

How can we access info from other modules not supported by eStore Solution Stack?

Can I process Credit Cards, eChecks, and ACH using eStore Solution Stack?

What if we want to pre-authorize credit cards from the web site, and charge them later upon shipment?

What happens if the internet connection for the web store goes down?

I cannot locate my eSSS Order in GP.

“Duplicate Document number” when submitting an Order to GP.

Site does not use “https” during the Credit-Card Processing portion of the website.

I’m testing and not seeing any Shipping Options during checkout.

I’m testing and not seeing any taxes applied during checkout.

I’m seeing the wrong price when browsing the Store.

I couldn’t see my Product from Search Page or its Category Page.

I am not able to view my past orders in Order History page.

I am not able to view/use my Saved Credit Cards.

The Item’s Quantities/Descriptions/Pricing is not updated with what’s in GP.

Emails aren’t being sent out.

Error message: Customer address does not exist in the customer address table RM00102

Error message received when clicking the Subscribe mailing list.

Customer's payment terms being wiped out by first eSSS order.

eSSS user order receipt e-mail didn't have ShipTo address.






What does eStore Solution Stack come packaged with?

eStore Solution Stack comes with the following items:

- Fully Featured Shopping Cart
- eStore Advantage
- Credit Card Advantage
- Credit Card Encryption
- Nodus Integration Middleware
- eConnect Run-Time License
- Installation, Training, and Start-up support services.

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What Great Plains documents are supported by eStore Solution Stack?

The Current release of eStore Solution Stack provides objects for SOP, Inventory, Cash Receipts and Customer Maintenance.

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How can we access information from other modules not supported by eStore Solution Stack?

eStore Business Objects include a DataSet object, which can be configured to access any eConnect XML Document. In addition you can use the same DataSet object to get information from custom tables defined in Great Plains database.

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Can I process Credit Cards, eChecks, and ACH using eStore Solution Stack?

YES! eStore Solution Stack has built-in support for processing electronic payments. Using our transaction server you can process credit cards, eChecks and ACH transactions through variety of payment gateways. The approved transactions are added as payment lines to new or existing SOP transaction and carried over to Great Plains.

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What if we want to pre-authorize credit cards from the web site, and charge them later upon shipment?

When processing pre-authorizations through the eStore Solution Stack, the payment information is saved in Nodus-specific tables. No payment lines are created for the associated order or invoice. When the shipping department is ready to fulfill the order they use Credit Card Advantage to charge the credit card. This automatically creates the payment line and sets the amount received.

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What happens if the internet connection for the web store goes down?

eStore Solution Stack comes with a disconnected queuing mode. It will store transactions off-line and can be resubmitted for processing when an internet connection becomes available.

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I cannot locate my eSSS Order in GP.

Check the Order Manager section of the admin site and make sure the Orders were successfully submitted to GP. Re-submit if needed.

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“Duplicate Document number” when submitting an Order to GP.

Make sure the Order ID number is still available in GP.

If already used by another Customer Order or already reserved in GP, rename the Order ID from the Order XML and press “Re-Submit”.

If the same Order already exists in GP, mark the Order “Completed” in eSSS.

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Site does not use “https” during the Credit-Card Processing portion of the website.

Verify that a valid SSL Certificate has been purchased for the domain address, and make sure it’s enabled and applied in your eSSS website in the IIS Manager.

Further information can be found in the Administration > Settings > SSL section of the eSSS User’s Guide.

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I’m testing and not seeing any Shipping Options during checkout.

Make sure all Shipping Methods and Carrier Settings are configured properly from the Admin Site. Also, make sure at least one Item in Cart is set as “Shippable” items and has a valid weight value.

Further information can be found in the Administration > Settings > Shipping section of the eSSS User’s Guide.

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I’m testing and not seeing any taxes applied during checkout.

Verify that all Taxes and Tax Details are configured properly from the Admin Site. Make sure at least one Item in shopping cart is not “Tax-Exempt” and is set up with the right Tax Option and Item Tax Schedule ID. Also, make sure the Customer making the checkout process is not “Tax-Exempt”.

Further information can be found in the Administration > Settings > Taxes section of the eSSS User’s Guide.

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I’m seeing the wrong price when browsing the Store.

The correct Pricing setting must be selected in the Nodus/Great Plains section in the Admin Site. Additionally, from the admin site, check the Pricing tables of the Item and compare it against the Price Level/Price Book setting of the customer browsing the Store. Check the Nodus Synchronizer to make sure it is running and item record updates are properly synced to the web store.

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I couldn’t see my Product from Search Page or its Category Page.

  1. Make sure the Item is not “Inactive” or “Hidden” and still belongs to the Category in question.
  2. Check if the item is out-of-stock and then verify that the Inventory settings on the admin site do not call for the item to be hidden when out of stock.
  3. If using the Customer Specific Catalog feature, make sure the Customer browsing the store is associated with a Catalog that includes the Item.

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I am not able to view my past orders in Order History page.

Check to see if the connection to GP is down—either the “Transact Service” web service from the Back Office or the GP Server itself.

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I am not able to view/use my Saved Credit Cards.

Check if the connection to GP is down—either the “Transact Service” web service from the Back Office or the GP Server itself.

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The Item’s Quantities/Descriptions/Pricing is not updated with what’s in GP.

Make sure the Nodus Synchronizer is running and the Product in question is not filtered out from the Synchronizer. Re-Synch the records if needed.

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Emails aren’t being sent out.

Make sure the Email SMTP Settings are still valid from the Admin Site. Both sender and recipient should be valid and populated. The email template should also be properly set from the admin site. Check activity log and relay configuration from your SMTP Server to ensure that no current setting could prevent relaying e-mail using eSSS.

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Error message: Customer address does not exist in the customer address table RM00102

This fix requires modifying the mapping in eConnect to GP table RM00102. Contact Nodus Customer Care for assistance in resolving this issue.

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Error message received when clicking the Subscribe mailing list.

Verify that a mailing list has been created in the eSSS Administration site. For information on creating a mailing list, refer to the Mailing Lists section of the eSSS User’s Guide.

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Customer's payment terms being wiped out by first eSSS order.

Set the eSSS Stores not to “update Customer Card.” This setting is located in the eSSS User’s Guide in the following location: Administration Areas > Settings > Customer Options > Update Customer Card in GP.

By doing this, eSSS will not attempt to update RM00101 for any changes, and eConnect will not wipe Payment Terms out. Even with this option disabled, the Username/Password fields and Customer Addresses update/creation still go to GP, because these types of information are not in the Customer Card. The only drawback is that the updates for the main Customer Name will not go over to GP from your eSSS Stores.

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eSSS user order receipt e-mail didn't have ShipTo address.

Check the e-mail template and see if the Ship To information is included in the HTML for the template. Instructions for editing the e-mail templates in eSSS can be found in the eSSS User’s Guide in the Administration Areas > Content > E-mail Message Templates section.

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For more information - Contact Nodus or call us directly at: (909) 482-4701.
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